Partners in Excellence
Partners in Excellence reflect our commitment to creating a culture of caring through excellence defined by the five pillars of Service, People, Quality, Finance and Growth. The Hospital’s core values are the foundation of this strategic initiative, and the activities supporting the five pillars uphold the mission of Mercy Hospital.
This initiative focuses on service excellence, leadership development, and accountability through the implementation of nine solid business principles:
- Commit to Excellence
- Measure the Important Things
- Build a Culture Around Excellence
- Create and Develop Leaders
- Focus on Employee Satisfaction
- Building Individual Accountability
- Align Behaviors with Goals and Values
- Communicate at all Levels
- Recognize and Reward Success
To help facilitate this process, the following six accountability behaviors have been integrated into the day-to-day business operation:
- Rounding With Reason
- Thank You’s
- Transitional Communication
- Key Words at Key Times
- Selection and the First 90 Days
- Leader Evaluations
The ultimate goals of Partners in Excellence are to enhance organizational effectiveness and to make Mercy Hospital a better place for patients to receive care, a better place for physicians to practice, and a better place for employees to work. This is reinforced through the efforts of Excellence Teams:
- Diversity Council
- Employee Retention and Recognition Team
- Leadership Development Team
- Patient Satisfaction and Service Recovery Team
- Physician Satisfaction Team
- Standards Team
For more information, please contact Ann Louise Tisdale-Ramos Director, Organizational Learning at (305) 285-2179.
